MedLife Mastery Terms & Conditions

Last Updated: February 9, 2025

1. Introduction

Welcome to MedLife Mastery! These Terms & Conditions (“Terms”) govern your use of our website (medlifemastery.com), products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not accept any part of these Terms, please do not use our Services.

2. Business Name and Contact Details

• Business Name: MedLife Mastery Inc.
• Address: 2967 Dundas St. W., #458D, Toronto, ON M6P 1Z2, Canada
• Email: [email protected]

If you have any questions about these Terms, feel free to reach out at the email address above.

3. Acceptance of Terms

By accessing medlifemastery.com or purchasing any of our online courses, coaching, tutoring, mentoring, or bundled packages, you acknowledge that you have read, understood, and agree to these Terms, as well as any additional guidelines or future modifications we may publish.

4. Services Provided

MedLife Mastery specializes in various educational, test-preparation, and professional development services, which may include (but are not limited to):

• Exam preparation for standardized tests (e.g., MCAT, NCLEX, and others)
• Professional admissions and application assistance (e.g., medical school, graduate programs)
• Interview preparation and career support (e.g., job placement guidance)
• 1:1 or group coaching/tutoring/mentoring (we use these terms interchangeably)
• Digital, self-paced courses and study materials

The scope and content of our Services may be updated, expanded, or otherwise modified at any time to accommodate new offerings and resources.

5. User Responsibilities

• Account Creation: You agree to provide accurate, current, and complete information when creating an account.
• Confidentiality: You are responsible for keeping your login information confidential and for any activity that occurs under your account.
• Prohibited Activities: You agree not to use our Services for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction.

6. Payment Terms

• Currency: All fees and prices are listed and processed in U.S. Dollars (USD).
• Payment Methods: We accept PayPal and all major credit cards via Stripe.
• Payment Due: Payment is due in full at the time of purchase unless a payment plan is explicitly offered and agreed upon.

6.1 Payment Plans

• Purpose: We offer payment plans to help you manage costs. By opting for a payment plan, you agree to complete all scheduled payments so that our tutors, coaches, and mentors are fairly compensated.
• Failure to Pay:
  1. We reserve the right to remove your access to any course materials, sessions, or Services if you fail to make a scheduled payment.
  2. We may seek legal or collection remedies to recover unpaid amounts, including but not limited to engaging collection agencies or pursuing legal action.
  3. You may be responsible for any additional fees, such as late payment fees or costs associated with collections.

7. Refund Policy

We strive to be clear and fair with our refund policies. If you have any questions, please email us at [email protected].

7.1 Live Courses

• No Refunds: We do not offer refunds for live, instructor-led courses. These courses have limited seats, and once a seat is taken, it cannot be reallocated to another participant. We also cannot refund our instructors’ time and energy already spent on teaching and preparation.

7.2 1:1 Tutoring/Mentoring/Coaching Sessions

• Satisfaction Guarantee: If you are not satisfied with your tutor/mentor/coach after the first or second session, we will refund all remaining sessions.
• Requirements:
  1. You must request a refund within 60 days of purchase.
  2. You must make the request before your third session begins.
• Switching Providers: If you’d prefer a different tutor/mentor/coach, simply let us know, and we will help arrange a switch.

7.3 Self-Paced Courses

• 14-Day Guarantee: If you feel the self-paced course does not provide the value you expected, you can request a full refund within 14 days of your purchase date—no questions asked.

7.4 Course + Coaching Packages

• Used Sessions: Coaching/tutoring/mentoring sessions that have already been used are non-refundable.
• Bundle Pricing: If you purchase a bundled package (course + coaching) and request a partial refund:
  • We can only refund the course portion (subject to the 14-Day Guarantee above).
  • Any used coaching sessions will be charged at their standard (non-bundled) rate, which will be deducted from your refund.

8. Privacy and Security

Your privacy is extremely important to us. Please review our Privacy Policy [link or reference] to understand how we collect, use, and safeguard your personal information.

9. Intellectual Property

• All content, materials, and software on our website—videos, text, graphics, logos, and more—are the exclusive property of MedLife Mastery or our licensors.
• You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
• Unauthorized use of any trademarks, service marks, or copyrighted material may violate applicable laws and could result in legal action.

10. Email Policy & CAN-SPAM Compliance

• Communication: By providing your email, you consent to receive emails from MedLife Mastery regarding updates, special offers, and important notices.
• Confidentiality: We do not sell, rent, or lease our email lists to third parties.
• Opt-Out: Each email we send includes clear instructions on how to unsubscribe. You can also email us at [email protected] to remove yourself from our mailing list.

11. External Links

We may include links to external websites for your convenience. MedLife Mastery does not endorse, guarantee, or take responsibility for the accuracy of the content on these third-party sites. Access linked sites at your own risk.

12. Acceptable Use

• You agree not to use our site or Services in a way that harms or restricts any other user’s enjoyment.
• You may not use our content for unauthorized marketing or for sending unsolicited commercial communications.
• Any activity that disrupts or interferes with our website’s normal operations is strictly prohibited.

13. Termination

We reserve the right to terminate or suspend your account at any time if we believe you are violating these Terms, engaging in harmful or unlawful activities, or for any other reason at our sole discretion.

14. Disclaimers

• No Guarantee of Results: While we strive to provide high-quality educational and professional development content, your success—whether in exams, applications, interviews, or career progression—depends on many factors, including your personal effort. We cannot guarantee specific outcomes or results.
• Informational Purposes Only: All material provided on our website and in our courses is for information purposes. Nothing on our site should be taken as medical, legal, or financial advice. Always seek professional guidance specific to your situation.

15. Limitation of Liability

• “As Is” Basis: Our Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
• No Liability for Damages: MedLife Mastery, its officers, employees, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use or inability to use our Services.

16. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Ontario, Canada.
• Any dispute arising under these Terms shall be resolved via binding arbitration in Ontario, Canada, unless both parties agree to an alternative.
• You waive any right to participate in class-action lawsuits against MedLife Mastery.

17. Amendments

We may update or modify these Terms from time to time. If we make any material changes, we will notify you by posting the updated Terms on this page with a revised “Last Updated” date. Your continued use of our Services after any changes constitute your acceptance of the new Terms.

18. Miscellaneous

• Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force.
• Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and MedLife Mastery regarding our Services, superseding any prior agreements.

19. Contact Us

If you have any questions about these Terms or need further clarification, please contact us at:
Email: [email protected]

Thank you for choosing MedLife Mastery. We look forward to supporting your educational and professional journey!