Join MedLife Mastery: Supporting Tomorrow’s Medical Leaders

At MedLife Mastery, our mission is to empower the next generation of doctors. We're a dynamic team spread across North America, dedicated to helping aspiring medical professionals excel on the MCAT and navigate the challenges of medical school with confidence.

We specialize in providing comprehensive support for the entire medical journey, including MCAT preparation, medical school application coaching, premed advising, USMLE tutoring, and overall med-school coaching.

About the Role: Customer Support Representative (Student Happiness Rep!)

We’re looking for a Customer Support Representative—someone who can handle inquiries with ease, resolve challenges swiftly, and connect students with the right tutors and coaches. Your role will be crucial in ensuring that our students receive the best possible support, contributing to their success and satisfaction.

Key Responsibilities

• Serve as the first point of contact for student inquiries through various channels, including chat, email, phone, and Zoom.
• Connect with members of our community, whether they are customers or not, and answer any questions they have about their MCAT prep situation, our services, and/or our resources in a detailed, well-thought-out manner. 
• Quickly and accurately match students with the appropriate tutor or coach based on their needs. When students sign up for MCAT tutoring or med-school application coaching, you will help us match each student to their ideal mentor who will be best suited to help them increase their scores quickly, and get into medical school!
• Create student-friendly documents and internal guides.
• Collaborate with sales, product, and marketing teams on initiatives to enhance the student experience.
• Assist customers with any challenges they have (technical, special requests, etc.)
• Apply your problem-solving skills to assist students and contribute to team projects.
• Identify and act on opportunities to increase student engagement.
• Never try to sell. This isn't a sales role (we don't have those!). We just want to make sure every student is better off for having met us.

Qualifications

• Well-versed knowledge of the MCAT exam, the premedical student journey, and medical school admissions process
• At least one year of experience in customer support or sales
• Having already taken the MCAT is a huge bonus
• Recent graduates are welcome to apply, especially if you're eager to grow within a company with abundant opportunities.

What We’re Looking For

• A genuine compassion to help others and make sure they leave happy after interacting with us.
• A commitment to ongoing personal and professional growth.
• Excellent phone etiquette and excellent interpersonal skills.
• Dedication to supporting our students in their journey to becoming doctors.
• Excellent written and verbal communication skills.
• Highly responsive, pays attention to detail, and can meet deadlines.
• Strong problem-solving and critical thinking abilities.
• Proficiency with remote work tools (e.g., Microsoft Office, Zoom, Google Drive).
• Flexibility to work with varying schedules, including some weekend hours.
• Shares our values, our mission, our way of thinking, our commitment to constant self growth, and our dedication to helping our students become the best versions of themselves.
• Is overall a positive person to work with!

Benefits

• This is a completely remote position. So you can work from anywhere you want as long as you have an internet connection and are available every day somewhere between "business hours".
• You get to directly and positively contribute to the lives of so many premeds you'll encounter, as you join us in helping them achieve their dreams of becoming doctors. It's incredibly fulfilling helping your fellow future doctors get through the MCAT and/or med-school admission hurdle.
• Get free access to all of our resources for your MCAT prep and med-school admission journey, including premium courses =)
• There are a lot of opportunities to build new skills related to digital marketing, content creation, and more. If you're growth-oriented, this is definitely an attractive perk for you.
• Rapid career growth potential within a fast-growing startup.
• Starting hourly rate: $12-$16 USD/hour based on experience and qualifications

MedLife Mastery is committed to creating an inclusive environment for all employees and welcomes applicants regardless of gender, race, religion, age, sexual orientation, national origin, citizenship, pregnancy status, veteran status, or any other characteristics.

Questions about this role? Reach out to us at [email protected].

How To Apply

Fill out the application form below at your earliest convenience and we'll be in touch :) We look forward to learning more about you and thank you for your interest in joining our team!